Traning Programs
  Key Features
 
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Over 7 years experience in service industry.
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BS ISO/IEC 270001:2005 ISMS Auditor.
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Current work force of 20 seats with expansion plans of 80 seats.
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Located at MBP, heart of IT facilities.
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Ready infrastructure and connectivity.
   
  Clientele
  Skyscape Inc.
 
A worldwide leading service for medical information by specialty for mobile devices and the most trusted name in mobile medical information.
 
 
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Current Support Activity( Web and chat)
 
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 After sales queries in installation, assembling.
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 Troubleshooting products & appliances.
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 Reset, upgrade procedures for instruments.
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 Software installation errors etc.
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 User authentication.
 
 
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Expansion forecast
 
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 All the above activities over the phone.
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 Lead generation and up-selling.
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 Quality control and update releases.
 
 
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Training Program
 
Changing client routines, increased efficiency and rapidly evolving contact centre business are all factors that keep us committed to training. Continuous training keeps us abreast with new developments and more importantly it helps us to match our performance to our clients needs.
 
Training new personnel to function at our professional level begins with a intensive 1 month off-line teaching with stimulated practical cases and continues with on-the-job training for another 8 weeks. Supervisors and senior supervisors receive continuous training according to their duties and responsibilities.
 
We undertake:
 
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 Continual daily assessment and encouragement
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 Formal appraisal 4-5 weeks from commencement
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 Strengths and weakness discussions
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 Follow-up appraisals 6 months after a successful assessment
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 Periodic entertaining sessions to keep the stress levels low
 
 
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SOLUTION FOR CALL CENTERS WITH MANUAL DIALING
 
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