| |
Solution |
| |
| Û |
Detailed
network maps were created, with complete segmentation
of required networks. |
| Û |
Scalability,
failover & redundancy issues were built in to
the network plan. |
| Û |
Passive
network components were implemented & tested
in off-peak times. |
| Û |
Additional
internet bandwidth subscribed to support VPN. |
|
| |
Benefits
to Customer |
| |
| Û |
Robust,
scalable & dependent network infrastructure. |
| Û |
Different
environments were carefully segmented providing
great access controls. |
| Û |
Alternative
connectivity to internet, site offices in case of
failure. |
| Û |
Obsolete
workstations put to use at helpdesks where performance
was not critical. |
| Û |
High-end
server tailor built to support, proxy, VPN, backup
requirement. |
|
| |
Significant
Achievements |
| |
| Û |
Load-balancing
between internet and inter-office connectivity achieved. |
| Û |
Zero
downtime and operations were carried as usual. |
| Û |
Transformation
required no more than a fortnight. |
| Û |
Data
backups a major concern were prioritized. |
|
| |
............................................................................................................................................................................................. |
| |
Janet
Schafer, NJ 11/05/2006 |
| |
Although
I got the feeling my livehelp person was in India, she
got my question answered quickly and efficiently. |
| |
Ruth
Andrews, LO 11/05/2006 |
| |
Vishwanath
did an *excellent* job helping me. Vishwanath was knowledgeable,
efficient, and patient and helped me until my problem
was completely resolved. I am extremely grateful. |
| |
............................................................................................................................................................................................. |
| |
Chuck
Perkins, LO 11/06/2006 |
| |
Sanjeev
was very knowledgable and resoursefull. Presented the
information in a professional manner. |
| |
............................................................................................................................................................................................. |
| |
Deloris
McBride, 11/08/2006 |
| |
I
LIKE IT. THE AGENT UNDERSTANDS MY PROBLEM WAS ABLE TO
FIX IT. |
| |
............................................................................................................................................................................................. |
| |
Jennifer Tjeerdsma, WA 11/10/2006 |
| |
Lionel
was very polite and very helpful. It's the first time
I've ever used a "live chat" and found it
extremely helpful. I am definitely recommending Skycape
to my fellow nursing students. I love the programs,
and now the support as well. |
| |
............................................................................................................................................................................................. |
| |
Donald
Dawson, KY 11/11/2006 |
| |
It
was great. I was really frustrated when I had problems.
But after chatting with Sarita, my problem was resolved
within 5 minutes. |
| |
............................................................................................................................................................................................. |
| |
Amber
Howard, CA, 11/11/2006 |
| |
Wonderful
chat experience. My needs were taken care of immediately...that's
what I like! I'm one satisfied customer. |
| |
............................................................................................................................................................................................. |
| |
Melissa
Ilg, IL, 11/12/2006 |
| |
What
a fabulous resource -was thinking of going with another
drug program but will stay with Skyscape as the assistance
is fabulous |
| |
............................................................................................................................................................................................. |
| |
Angela
Ross, VA 11/20/2006 |
| |
This
was the first time I have ever used chat for online
support help of any kind. The representative was very
nice and very patient with me, a very non-technical
person. Thank you so much. My program on my PDA seems
to be working again. |
| |
............................................................................................................................................................................................. |
| |
SAndra
Lux, MN, 11/29/2006 |
| |
If
Wasnatha(sp) had not walked me through the process I
would have thought you are just like the other companies
that have a live chatline and did not achieve their
goal in customer service. I am very happy : ) that he/she
did walk me through the process and needless to say
that I still have hair on my head!!!!! Thank you. And
I hope that all customers get the quality that I did.
Thank you Lux. |
| |
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