| HELPDESK |
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STPL
offers an extensive range of contact management services.
We integrate an adaptive/proactive chat and e-mail support
on a 24/7 basis. We have successfully managed more than
1,00,000 transactions. Qualified resources are engaged
to bind the consistency in the quality of any customer
query which, is processed. The effective customer support
center of the company manages customer concerns and
queries through multiple channels. |
| Whether
your online business is Medical, Insurance, Online Pharmacy,
Travel, Real Estate, Auto Sales, Education, Government
Solution, E-Commerce Solution etc., Our Helpdesk - Live
Chat Service & Email Support Service will improve
customers' trust and loyalty and as a result increase
your sales. |
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| Live
Chat |
| Our
Live Chat services fortify customer loyalty and increases
customer satisfaction levels. It improves an executive's
productivity while decreases the cost of customer support.
The customers receive instant solutions to their queries.
We promote multi-tasking. Our embedded productivity
tools speed up the time duration for resolving issues. |
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| Our
24/7 Live chat services provides: |
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Real-time communication |
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Instant responses |
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High Reliability |
|
| Why
use Live Chat? |
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The visitor gets the experience of interacting with
a live human |
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Make Instant Answers available
for your site visitors |
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No
spawn-of-the-devil "press 7 for someone
who cares" phone systems |
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The
operator can leave you on hold for a few minutes,
and it is much less irritating than on a voice
connection |
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The operator can interleave a chat discussion
with other tasks. It is suspected that a Live
Chat is more efficient than phone support |
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Information exchange is better than over
the phone: People think more about what they say
and organize it a bit more |
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Both
parties get a written record of what was said,
Real-time Transcript History |
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Quality
control, Transcripts of all chats can
be sent for your review or as confirmation that
queries are answered correctly. |
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Reduce
Support Costs Dramatically, Outsourcing
your live chat support would
pull down your cost factor phenomenally as it
will help you to cut your monthly toll free and
telephone costs. |
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Globally
accessible, Unlike telephonic support, Live
Chat Support is globally accessible across geographic
boundaries, crossing all the time zone
barriers providing a unified customer support
platform for real time trouble shooting in English. |
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Immediate
assistance, Unlike with telephone conversations,
with instant online support one
agent can handle Multiple chats and thus assist
several online visitors simultaneously, which
reduces customer hold times |
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24/7,
round the clock support, Our
service professionals are available round the
clock at the click of a mouse to provide instant
answers and resolve customer queries in real time
and hence adds another important quality dimension
on your website ensuring that not even a single
visitor is returned unattended at any hour |
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Increase
Customer Satisfaction, Retention and Loyalty |
|
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Email
Customer Support |
Our
E-mail customer support expertise in using eCRM solutions.
With our advanced ticketing system, inbound email traffic
and web form queries are managed proficiently. This
system evaluates specific requirement and triggers a
relevant action like generating an auto-response, routing
to an agent queue, deleting spam or escalating to another
channel. Quick, efficient and accurate answers are provided
in spite of potentially high volumes of e-mail. The
executives keep a track of follow-ups and issues escalation
process. |
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Our
Technical services offers 24/7 support for: |
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Software compatibility, installation, usage and
troubleshooting issues |
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Connectivity and other related queries |
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Up-sale and cross sale procedures |
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Remote server management |
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Remote application installation and maintenance |
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| STPL
realizes that they represent the front line to the visitors
of their customer's web sites, and the impression they
make on behalf of their customer's businesses may be
the difference between making a sale or losing a potential
customer. This is a responsibility not taking lightly,
as STPL realizes they must care about their customer's
web business as if it is their own, because in the end,
it is. |
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