Email Support
STPL is devoted to manage your e-mail traffic. Our BPO representative is capable of create high quality, quick, accurate & precise replies to your client's e-mail. We are able to rapidly and professionally analyze, and answer to any of your customer queries. We conduct training programs on vocabulary enrichment, business writing and soft skills to exceed the performance of every BPO Executive beyond the expectation of the client. Email Support Process includes Transaction Processing, Order Fulfillment, Query Solution, Response to Inquiry or feedback etc.
Live Chat Support enables the representative to make customers available with web alliance and co-browsing help. Chat support is a type of Web collaboration which lets a representative and customer to share the same display, while Co-browsing offers the representative the ability to move forward screens to the visitor. Whenever customers need Support or help of any product, software or hardware, they can communicate with online representative of the company. Online Chat Support is a well known facility provided to facilitate customer with after sale service.
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Email support can be provided for following areas:
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 Order Fulfillment
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 Query Resolution
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 Response to Inquiry or Feedback
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 Subscription services
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 Pre-sales Post-sales & Order fulfillment
o Product inquiries
o Order taking
o Documentation & payment queries
o Post-sales product support
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 Effective up-selling and cross-selling to existing customers during message
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 Technical Support
o Troubleshooting for products and services
o Complaint registrations
o Guiding customers in collecting information
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 Inquiry Service
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 Customer Support for Auction Agents
o Product / Service information requests
o Dealer locator service
o ATM / POS locator service, etc
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 Billing Information
 
o Queries about account balance
o Payment information
o Changes in personal information etc
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Our Email Support teams works with pre-decided methodology in different ways:
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Segregate all the emails & forward to related email address to the concerned person in order to improve response time & enhance quality of the response.
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Our BPO Executives are trained to capture Email Query handling. They are given extensive training on services & products of your organization.
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BPO people are given knowledge of current & other maturing email software.
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We scan sheets of emails to monitor and grade e-mail responses on parameters such as header, footer, grammar, correct response, etc.
 
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